Return And Refund Policy

At Joma Express, we strive to provide you with the highest quality hair products and an exceptional shopping experience. However, we understand that there may be instances where you need to return or exchange a product. Our Return and Refund Policy is designed to ensure your satisfaction and ease any concerns you may have regarding your purchase.

1. Returns

If you are not entirely satisfied with your purchase, you may return the item(s) within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in its original packaging.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

3. Exchanges

If you wish to exchange your product for a different item, please contact us within 30 days of receiving your order to arrange for the exchange. The item(s) must be unused, in the same condition as received, and in its original packaging. Once we receive your item(s), we will process the exchange promptly.

4. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

5. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Products that have been used, washed, or altered in any way
  • Products without original packaging
  • Items marked as final sale or clearance

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our Customer Service team at [contact email or phone number]. Please provide your order number and a brief explanation of the reason for return or exchange. Our team will guide you through the process and provide further instructions.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us. Our Customer Service team is here to assist you and ensure that your shopping experience with Joma Express is nothing short of excellent.

Thank you for choosing Joma Express for your hair care needs. We appreciate your trust in our products and look forward to serving you again in the future.

Sincerely,  Joma Express