Privacy Policy

This Privacy Policy outlines how Joma Express collects, uses, discloses, and protects the personal information of users ("you" or "your") who visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our website, register an account, place an order, participate in surveys or promotions, or contact customer support. The types of information we may collect include:

  • Name
  • Contact information (email address, phone number, shipping address)
  • Payment information (credit card details, billing address)
  • Demographic information
  • Order history
  • Communications with us (emails, chats, phone calls)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, account, and promotions
  • To provide customer support and respond to your inquiries
  • To personalize your shopping experience
  • To improve our products and services
  • To conduct research and analysis
  • To detect and prevent fraud
  • To comply with legal obligations

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in operating our website and providing services to you (e.g., payment processors, shipping carriers)
  • With third parties for marketing purposes, with your consent
  • In response to a legal request or to comply with applicable laws, regulations, or court orders
  • To protect the rights, property, or safety of Joma Express, our users, or others

4. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to access, update, or delete your personal information. You may also opt-out of receiving marketing communications from us by following the instructions provided in such communications. Please note that even if you opt-out of marketing communications, you may still receive transactional or administrative messages from us regarding your orders or account.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised Privacy Policy will indicate the date of the last update. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [contact email or phone number].

Thank you for trusting Joma Express with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.

Sincerely, Joma Express